Concerns & Complaints

At Orewa College, we guide our community through clear steps to resolve concerns and complaints with care and respect

In any organisation involving a large number of people, concerns and complaints can arise. We are committed to addressing these promptly, professionally, and in ways that protect the rights of all involved. Our approach is grounded in restorative practices and clear communication.


Understanding your concern

Identifying the type of concern helps you take the right first step

Concerns are most effectively resolved when they are directed to the right person first. Please use the guide below to help determine who to contact:


Escalation process

Follow clear steps if your concern is not resolved

If your concern is not resolved at the first point of contact, please follow these steps in order:

Step 1: Contact the appropriate staff member listed below, usually your student's teacher or Head of Department.

Step 2: If unresolved, contact your student's Year Level Dean.

Step 3: If still unresolved, contact the Senior Leadership Member responsible for your child’s year level. See list below.

Step 4: If the concern remains unresolved, it becomes a formal complaint. Your complaint must be submitted in writing to the Principal. to [email protected] An investigation will be carried out and a written response will be provided.

Step 5: If the concern is still not resolved, it may be referred to the School Board. Complaints must be submitted in writing to the Board Secretary for the next monthly meeting at [email protected].


Key contacts

Know who to contact at each stage

Relevant staff member and Heads of Department

Click here to view the staff list, find the relevant staff member, classroom teacher or Head of Department, and email them directly.

Year Level Dean

Senior Leadership Member by year level:


Meetings and communication

Preparation helps make meetings productive and efficient

Resources must be used wisely and be focused on teaching and learning. Concerns can often be resolved early with a face to face meeting. We are not resourced to offer multiple or lengthy meetings. To ensure meetings are productive and efficient, concerns should be outlined in writing in advance so that all attendees can prepare.

Any person attending a meeting may bring a support person. It is not school policy to record audio or visual conversations, as this can hinder open and honest communication.

Allegations involving assault may be referred directly to the Police. If allegations are determined by the Principal to be serious, the Board Presiding Member will be informed immediately.


Student concerns

Students are encouraged to speak with staff they trust

Students can raise concerns with any staff member, including the Guidance Counsellor or a trusted teacher. Confidentiality will be respected where possible, however this may change if there are health and safety concerns.

Click here to email TellUs about a student concern.

If a concern is resolved through discussion, no further action is required.


Privacy and media

Clear protocols protect students and the school community

Orewa College will not comment to individuals other than those caregivers listed on a student’s official record.

Responses to the media are managed by either the Board Presiding Member or the Principal.

Email the Promotions team to direct any media enquiries.